Receipt of Order 

All customers will receive an email confirmation of their order automatically following the order being placed. The email confirmation will include a full breakdown of items and costs involved in the order, the total cost, the delivery date, the requested delivery time frame and location.

Amendments to Order 

Any changes to an order must be notified to us at least 72 hours prior to delivery. All efforts will be made to accommodate changes, but we reserve the right to refuse change requested within 72 hours of the order collection/delivery.

Refunds 

If the products or services you receive are incorrect or do not meet the standards of Simply Plated, you may be entitled to a replacement of your order, a full or partial credit to your account, or a refund. You must contact Simply Plated within 2 working hours of delivery of goods with details of any perceived deficiencies.

 Non­Returnable

For reasons of hygiene and public health, exchanges are not available for food items.

Orders cancelled with at least 4 business days notice will receive no penalty and may be subject to a full order credit or refund. Any order cancelled within less than 4 business days is nonrefundable.

• Events booked 90 days or more out require a  30% non-refundable deposit at the time of booking, which is due with an executed Contract.  The deposit will be deducted from the final bill. Your event will not be finalized until the deposit, signed contract and credit card authorization form is received.

• 60 days prior to your event, 50% of your remaining invoice balance is due. Unless previous credit arrangements have been approved, the final balance of the event total is to be paid at least 7 days prior to the event. If final payment is not received by 12pm 7 days prior to the event, catering services may be cancelled.

• In addition to the charges set forth for your scheduled event, you agree to pay all federal, state, municipal and other taxes that may be required by law, as applicable to your event.

• All payments should be made via cash and/or credit or debit card. We cannot accept personal checks.

• All events are required to be paid in full 7 days prior to your event.

Guest Count Guarantee:

Final count for all food and beverage is due 7 DAYS PRIOR TO EVENT.

• The number of guests stated in the Contract may be modified up until 7 days prior to the event by providing written notice. If you do not notify us of a modification to the guest count at least 7 days prior to the event, the total balance due shall be determined by the guest count as stated in the Contract or, if applicable, the most recently received written communication confirming guest count.

• Guest Count Reduction:

• If the final guest count is reduced by 20% or more than the guest count as stated in the Contract or the most recently received written communication confirming guest count, your menu costs may increase proportionally based on our present prices.

• 8. Rush Orders

• While we are happy to accept last minute orders, any rush order that is placed within 72 hours of the event date will be assessed an additional $75 rush order fee to offset the additional food/labor cost to process your order on short notice. Please note that product selection may be limited, so your flexibility is appreciated

• Cancellation by Client:

• Cancellation of any corporate or individual event must be submitted in writing and submitted to Catering@Simplyplatedco.com. All event deposits are non-refundable.

  In the event of an event cancellation, scheduled payments will be handled as follows:

  • Any cancellation received less than 60 days will result in a fee of 25% of the estimated food and beverage charges and the caterer will seek any additional expenditures to date, including but not limited to contracted labor, special orders, rentals, and/or proposals costs.

  • Any cancellation received less than 30 days will result in a fee of 50% of the food and beverage charges and the caterer will seek any additional expenditures to date, including but not limited to contracted labor, special orders, rentals, and/or proposals costs.

  • Any cancellation after the Final Guarantee (7 days prior to event) has been provided will result in a fee of 100% of the charges on the event order. No deposits or payments will be returned.

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