Receipt of Order 

All customers will receive an email confirmation of their order automatically following the order being placed. The email confirmation will include a full breakdown of items and costs involved in the order, the total cost, the delivery date, the requested delivery time frame and location.

Rush Orders

While we are happy to accept last minute orders, any rush order that is placed within 72 hours of the event date will be assessed an additional $75 rush order fee to offset the additional food/labor cost to process your order on short notice. Please note that product selection may be limited, so your flexibility is appreciated

Amendments to Order 

Any changes to an order must be notified to us at least 72 hours prior to delivery. All efforts will be made to accommodate changes, but we reserve the right to refuse change requested within 72 hours of the order collection/delivery.

Refunds 

If the products or services you receive are incorrect or do not meet the standards of Simply Plated, you may be entitled to a replacement of your order, a full or partial credit to your account, or a refund. You must contact Simply Plated within 2 working hours of delivery of goods with details of any perceived deficiencies. 

 Non­Returnable

For reasons of hygiene and public health, exchanges are not available for food items.

Lead Time

We require a working lead time of 24 hours for all orders, this includes any changes made to an order.

Errors and Omissions

From time to time there may be information on Kenny King’s that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you.

Pricing

Prices and availability of items are subject to change without notice; the prices advertised on this site are for orders placed and exclude delivery.

Cancellation Policy

Orders cancelled with at least 5 business days notice will receive no penalty and may be subject to a full order credit or refund. Any order cancelled with less than 72 hours notice is nonrefundable .Cancellation of any event must be submitted in writing and submitted to Catering@KennyKingsCatering.com. All event deposits are non-refundable.

Cancellation by Corporate Client:

• Cancellation of any corporate event must be submitted in writing and submitted to Catering@KennyKingsCatering.com. All event deposits are non-refundable.

  In the event of an event cancellation, scheduled payments will be handled as follows:

  • Any cancellation received less than 60 days will result in a fee of 25% of the estimated food and beverage charges and the caterer will seek any additional expenditures to date, including but not limited to contracted labor, special orders, rentals, and/or proposals costs.

  • Any cancellation received less than 30 days will result in a fee of 50% of the food and beverage charges and the caterer will seek any additional expenditures to date, including but not limited to contracted labor, special orders, rentals, and/or proposals costs.

  • Any cancellation after the Final Guarantee (7 days prior to event) has been provided will result in a fee of 100% of the charges on the event order. No deposits or payments will be returned.

Food and Beverage Regulations:

Groups requesting tax exemption must submit a copy of their State Tax Exemption Certificate at the time of booking.

Allergens

Please be aware that our food may contain or come into contact with common allergens, such as dairy, eggs, wheat, soybeans, tree nuts, peanuts, fish, shellfish or wheat. While we take steps to minimize risk and safely handle the foods that contain potential allergens, please be advised that cross contamination may occur, as factors beyond our reasonable control may alter the formulations of the food we serve.

Allergen Facilities:
Our facilities are not food allergen or gluten-free. Customers with food allergies or other nutritional concerns are advised to notify our Catering Coordinators at the time of booking our services for assistance

Rentals:

The following items are available for rent at an additional cost: linens, tablecloths, napkins, china, silverware, and glassware. Requests for rentals must be made and finalized at least 3 weeks prior to the event. We reserve the right to charge for missing and/or damaged rental items caused by you and/or your event guests. A final bill for missing or damaged rental items will be sent to you within 7 days after the event and the credit card on file will be charged. 

Cancellation of all rentals can be by up until 3 weeks before your event. Cancellation made within 3 weeks of your event will forfeit all monies paid.

Client Responsibility:

You agree to assume all responsibility for any damages/theft of property that you cause or that may be caused by your guests or invitees. Additionally, selection and maintenance of the event location is your sole responsibility. We will not be responsible or liable for any food items prepared by other outside sources and served at the event.

Indemnification:

You agree to indemnify and hold us harmless from all claims, liabilities, damages, judgments, losses, costs, and expenses, including attorney fees and costs, arising from or relating to this Contract.  

Liquidated Damages:

By executing this Contract, you agree and understand that it would be difficult to determine what damages would result from an unsatisfactory event, whether it be because of the food and/or service of the staff, or any other condition or reason, or any breach of this Contract by us, and therefore, you agree that in the event of any such claim, the maximum damages and costs awardable to you against us shall be liquidated at the amount you have actually paid to us for the event.  In no event shall we be liable for the loss of profit or for actual, collateral, incidental, consequential, general, special or exemplary/punitive damages, whether your claims are based on breach of contract, breach of warranty, or any other such claims. The parties agree and understand that this liquidated damage provision is a material term to this Contract.

Breakage/Loss/Liability

Client assumes full responsibility for any damage or loss of an equipment, including but not limited to tents, tables, chairs, linens, glassware, décor, China or flatware. Any lost, stolen or damaged equipment will be charged to the client at replacement cost. All equipment should be present and ready for pick up by Kenny King’s after the event. If our staff is not on site for the event, client is responsible for the safety of the food setup and serving including any heated chafing dishes left on site. Kenny King’s does not accept responsibility due to negligence by the client or any attendees of the client’s event that causes any damage as a result.

Dispute Resolution:

Both parties agree to seek a third-party arbitrator for any disputes that arise as a result of this Contract. The parties agree to equally share the expense of arbitration, unless otherwise provided.

Photo Release

You agree that photos of your event, likeness, and/or guests may be used in photography, video, and/or digital media for advertisement in any and all publications including web-based publications, without payment or other consideration. We will also be the sole owner of such property.

Privacy

Any orders placed on the website or with Kenny King’s staff will be kept private and used solely for the purpose of completing your order. All client e-mails will be saved in our system and included in future Kenny King’s mailings regarding updates, information or promotions related to our company. Your e-mail or order information will never be shared or sold to any outside party at any time. Should you wish to be removed from our e-mail list, you can opt-out any time or contact us at catering@kennykingscatering.com. All payments made by credit card are by secure encrypted credit card processing system to ensure the safety and privacy of all transactions.

I have read and understand the above terms and conditions and they meet my approval. I consider our agreement definite and confirmed